How do I change the information of a System User in APS?

If the actual information of a System User, such as name or address, differ from the data in APS, two options exist to change the data:

Option 1 (recommended): Notify the Certification Body. The information will then be updated in the HUB and a file will be returned to the auditor. This file can be imported to APS. Once imported, the System User profile can be updated by clicking the refresh button on the Audit Overview of the given audit to be updated.

Option 2: Change the information directly in APS, then notify the CB of the changes. This method allows the auditor to continue with the audit without having to wait on the CB but can cause data inconsistencies if the changes are not made in the HUB. Once the System User profile has been updated, any audits requiring the update must be refreshed on the Audit Overview using the refresh button.