How do I update contact persons in my registration on the ISCC HUB?

Legal representatives and the two contact persons can see and edit the contact person information of the registration. They can also assign additional users to the registration, who can see (but not edit) the registration data in the ISCC HUB. If a person is assigned as legal representative or contact person to multiple registrations, all registrations and associated certificates are visible to that person once logged in.

Adding/Replacing contact person information:

To modify the contact person information for an existing registration, from the Menu on the left select “Basic Data” and then select “Operational Unit Registry”. Under “Operational Unit Registry” select the registration from the list. Once the required registration is selected, in the first section, “General Data”, select “Edit Registration”. Please fill out all fields marked with an asterisk (*) and update the contact person information as desired. Ensure that only one identity is associated with each email address. Once the modifications are made, select save and then submit at the bottom of the page. Please note that each person listed in the registration form must be associated with a unique email address.

Once the registration modification has been submitted, the Certification Body must approve it, after which the registration will reflect the changes made.

Adding additional users:

To add an additional user to an existing registration, select the registration from the list under “Operational Unit Registry”. Once the required registration is selected, in the first section, “General Data”, select “Change Access Rights”. The tab “Additional HUB Access” will then open. Select “Add” and then type in the “First Name”, “Last Name” and “Email address” for the additional user. Simply indicate with “Yes” under the “Active” column, and then select “Save”. Once saved, no further CB approval is required for the additional user to be added to the registration.

If an email address is already listed in the registration form as either a contact person or a legal representative, please do not add the same email address as an additional user. To remove an additional user, set the value in the “Active” column to “No”. After deactivating the user, you may then add their email address to the registration form as either a legal representative or a contact person.

Users with additional HUB access can only view all registration data in the ISCC HUB for the registrations to which they are connected, but they cannot change any registration data. Only ISCC HUB contact persons or legal representatives can view and edit registrations.

Find more guidance in the ISCC HUB Manual for System Users.